Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number +97156-4742218

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:

  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products/Items should be UNUSED.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
  • INTERNATIONAL RETURNS
  • International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact us by e-mail or on our mobile numbers to receive this form. Refunds on international orders may exclude duties, taxes & tariffs. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer free returns or merchandise exchanges on orders shipped internationally.

Refunds:

We will process the refund after receipt of the product by NATIVE or its business partner. Refund will be processed based on the mode of payment of the order

  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 14 working days and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to bank account.
  • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.